For players 21 and over

ck4 Responsible Gambling

Betting and casino games are a form of entertainment — but they should never become a burden. ck4 wants you to play with awareness, safely, and within your own limits.

21+ Age requirement

24/7 Live chat support

Self-exclusion option

Keep gambling a fun experience

Most people who come to ck4 treat betting and gaming as entertainment — placing a small bet on a cricket match or playing slots during leisure time is a normal part of recreation for many. But when it becomes a regular habit and starts creating financial or personal stress, it is important to be careful.

ck4 believes that protecting a player is not solely their own responsibility — the platform has an equal role. That is why our terms and conditions clearly state responsible gambling principles, and every account has self-control tools available.

On this page you can learn how to set your own playing limits, which signs indicate a problem, and where to seek help. If you have general questions about the site, our FAQ page has detailed answers.

21+

Age requirement

All betting and casino games on ck4 are for players aged 21 or over only.

Registration and gameplay by minors is strictly prohibited. We verify age at the time of registration.

Set your own limits

When logged into your ck4 account, several tools are available that let you control your level of play. Contact 24/7 live chat to activate these features.

Deposit limit

Set a maximum amount you will deposit per day, week, or month in advance. Once a limit is set it takes effect immediately; increasing it involves a cooling-off period.

Session time limit

Set how long you will play in a single session. When the time is up, the platform will automatically prompt you to take a break, helping you avoid mental fatigue during long sessions.

Account break

If you feel you need a few days away, you can temporarily suspend your account for anywhere from 24 hours to 90 days. During this time no betting or gameplay will be possible.

Self-exclusion

If you feel the problem is getting deeper, activate a long-term self-exclusion — from 6 months to permanent. Once active, reopening the account is not straightforward, and this is intentional.

Loss limit

Set an upper limit on how much you are willing to lose in a given period. Once that amount is lost, placing further bets will automatically be blocked.

Direct support

Talk to our team via 24/7 live chat at any time. All questions are answered in Bengali or English, and your information is kept completely confidential.

Recognise the warning signs

If any of the following are happening in your life or in the life of someone close to you, pause and seek help.

Spending beyond your budget

You are using money from household expenses, rent, or emergency savings to play — this is the clearest sign that the situation is getting out of control.

Chasing losses with more bets

You are repeatedly placing larger bets to recover lost money. This "chasing losses" mindset is a well-known pattern of problem gambling.

Strain on family and relationships

You are hiding your gambling from family, lying to loved ones, or growing distant in your relationships because of playing.

Losing track of time

You are playing for hours without realising how much time has passed, and you are becoming inattentive at work or in your studies.

Discomfort when not playing

When you cannot play, you feel restless, irritable, or stressed — this is a clear sign of dependency.

Gambling with borrowed money

You are betting with money borrowed from friends, family, or others, or taking loans to gamble — this is a serious sign of financial risk.

Assess yourself

Ask yourself the questions below. If most of your answers are "yes", consider seeking help.

Have you spent more than your budget in the past month?

Have you hidden how much you play from your family?

Are you betting to relieve boredom or stress?

Are you repeatedly trying to win back money you have lost?

Have you tried to set limits but been unable to stick to them?

Is your work, studies, or relationships suffering?

ck4's commitment

Responsible gaming is not just a set of tools — it is the core principle by which we operate the platform.

Account registration and gameplay by minors (under 21) is strictly prohibited.
Self-exclusion requests are processed promptly and promotional messages are stopped.
Our support team speaks Bengali — you can get help without needing complex English.
Account details and conversations are fully confidential. Read our privacy policy for more details.
Even if you are not worried about yourself, you can contact us if you are concerned about someone close to you.
You always have the right to pause your play or permanently close your account.

Where to find support

Acknowledging a problem takes courage. Reach out through the options below — no judgment, no barriers.

ck4 live chat

Our support team is available 24 hours a day, 7 days a week. Speak directly in Bengali — get help with account limits, exclusion, or anything else.

Email support

Write to us in detail by email. The support team responds in both Bengali and English. Full confidentiality is guaranteed.

Family and friends

Talk openly with the people closest to you. Even if your family does not understand at first, try to explain with patience. There are people who will stand by you.

Professional advice

Visit a mental health specialist or counsellor. Several organisations in Bangladesh provide specialist support for behavioural addiction. You can search on your own or ask our support team.

Core principles of responsible gambling

Keeping a few simple rules in mind while betting or playing casino games makes the experience much better. Keep these points in mind before coming to ck4:

Play for entertainment only. Do not think of betting as a reliable way to earn money — every bet carries an equal chance of loss.
Set a budget first. Before each session, decide how much you will spend and stick strictly to that limit.
Do not play with essential money. Money set aside for rent, medical needs, or your children's education should never be used for betting.
Take breaks. Instead of playing for long stretches at a time, take breaks in between. A rested body and mind leads to better decisions.
Do not play under the influence. When your mind is not clear, betting decisions are often wrong and you tend to spend more.
Prioritise the rest of your life. Family, work, friends, and health are always more important than gaming.

For details on how the ck4 platform works, account registration requirements, and bonus rules, visit our about us page.

Common questions about responsible gambling

Self-exclusion can be set for a minimum of 6 months up to a permanent period. Once activated, it cannot be cancelled before the period ends — this is intentional so that decisions cannot be reversed in an emotional moment. To activate it, contact 24/7 live chat.

Start by speaking with them directly and without judgment. You can also contact the ck4 support team — if you describe the situation, we can offer guidance. Seeking help from a professional counsellor is also an effective step.

No — reducing a limit takes effect immediately. However, increasing a limit involves a set cooling-off or waiting period, so that major decisions are not made on immediate impulse.

Yes. During a break or exclusion, your account balance remains unchanged. Once the period ends, or in special cases for withdrawals, it can be processed through the support team. Contact live chat for details.

No. All betting and casino games on ck4 are for players aged 21 and over only. Age is verified at registration and ID may be requested if there is any doubt. Accounts identified as belonging to minors are closed immediately.

Completely. Any matter you discuss related to responsible gambling is not shared outside. To learn about our privacy practices, see the privacy policy page on the site.